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1. Contact us If this Policy doesn’t contain the information you need or if you encounter issues related to your personal data, please do not hesitate to contact us. The fastest way to do so is to use the in-game support menu or our website at https://en.au-pokiexperts.com/support You can also send us an e-mail. Company name: au-pokiexperts LTD Адрес: 28 Oktovriou str. 357, Office A5, Mediterranean Court, 3107, Limassol, Cyprus E-mail: [email protected]
2. General Terminology au-pokiexperts («we,» «us,» «our») refers to the company «au-pokiexperts LTD», located at the following address: Office 104, 56, Stavrou, 2035, Strovolos, Nicosia, Cyprus, as well as other subsidiaries or affiliated organizations that handle the Services. Personal data («data,» «personal information») is any data that can be used to directly or indirectly identify a private individual or can be linked to the identified private individual. Anonymous data that cannot be directly or indirectly linked to an individual is not classified as personal data. «Services»: online, mobile, PC and other games, including but not limited to SuperCity (web-version), SuperСity Mobile, Tropic Storm, Titans, Age of Magic, Knights: Clash of Heroes, Solitaire Social, Solitaire Dash, Solitaire Club, as well as other related services, including the au-pokiexpertsLtd. website (au-pokiexperts.com), on which this policy is published. Personal data processing refers to all the means and tools for processing personal data.
4. What data do we collect? Reasons and Means to Collect Data Data you Submit Directly Contact information (name, email address). Usually submitted when contacting the customer support or signing up to our forum. We require this data to make sure that we can get in touch with you and help resolve the issues you have encountered. Nickname, avatar, password, and other data from the game profile or other profiles. Required to identify players and ensure proper functioning of the Services. Your messages related to the Services: chat messages, posts in official communities, on the forums, and on the mobile app distribution platforms (such as Google Play, App Store) as well as messages sent to the support team and our games reviews. This data is used to provide the Services and monitor their quality. Other data you choose to submit, such as data required for account verification if you lose access to your account as well as for messaging and participating in online or offline events hosted by us. Public data. Information that is published and is available on the Internet falls into this category. We may collect and analyze this data for the purpose of improving the quality of the Services. Data Collected Automatically Information provided in your game profile, as well as information about using the Services. Used to ensure proper functioning of the Services, personification of the Services, game analytics, recording in-game events, achievements, and progress. Identification data for the devices used to launch the game, such as IP address, device ID, advertising ID, MAC address, IMEI number, general location data. Used to ensure safety and fraud countermeasures when needed. Technical information about devices (e.g. device name, operating system, language, browser type, additional plugin versions). Used to monitor the quality of the Services. Cookie files and other similar technologies (e.g. marketing beacons). Used for personalization, use analysis, and ensuring the safety of the Services. You may modify or disable these technologies in browsers or the corresponding device settings. However, we cannot guarantee that our Services will operate properly when personalization technologies are disabled and therefore do not recommend that you disable them completely. Data Provided by our Partners Data from third-party services if you choose to link them to our Services (Facebook profile, Google and Apple services). This data is used for various purposes, such as recording in-game progress, integration with other game services, integration with mobile platform gaming profiles, and for game account security. Platform data (e.g. Facebook, Google, Apple) required for payment verification and combating fraud. We do not gain access to your payment information and transaction history from the platforms. All payments are carried out via secure protocols on the platform’s side. Demographic data, analytics, and other information required for personalizing ads and improving the quality of our Services. These are the main data collection reasons for particular data categories. Overall, this is a comprehensive list of reasons. We may also analyze, profile, and segment all the data listed above.
5. Who Can Handle Your Data? au-pokiexperts employees, representatives of subsidiaries and affiliated companies. Other users of the Services: For instance, your game profile data (nickname, avatar), guild profile (motto, avatar), chat messages, and your game progress can be accessed by other players and can be a part of the Services. Partners (mobile platforms and social networks; hardware providers; providers of user support, moderation, QA, community management, data storage, data analytics, advertisement, cross-promotion tools; logistics companies): We cooperate with a wide array of partners throughout the world. These partners handle the data only as instructed and requested by au-pokiexperts.